Refund policy

• First payment for a plan — a full refund if you ask within 14 days, no questions asked.
• Renewals — a full refund if you ask within 14 days of the renewal and haven't made any videos since it renewed.
• Credit packs — a full refund if you ask within 14 days of buying and haven't used any of the pack's credits.

After 14 days, payments aren't refundable, but you can cancel anytime and keep your plan until the end of the period you paid for. This doesn't affect any rights you have under the consumer laws where you live.

If a video fails to render, the video or credit it used is returned to your account automatically — you don't need to ask.

Email support@popcut.ai from your account email with the date of the payment, or reply to your Paddle receipt. You can also contact Paddle directly at paddle.net.

Refunds are issued by Paddle, our merchant of record, to the payment method you used. They usually arrive within 5–10 business days, depending on your bank. When a plan payment is refunded, the plan ends and your account moves to Free; refunded credits are removed from your balance. Your videos stay in your account.

See the Terms for the rest of how billing works, or email support@popcut.ai — a human replies within a day.